services | what we do

We pride ourselves on being one of the most agile full-service research consultancies in North America. Our philosophy of “whatever it takes” is ingrained throughout the organization and everyone ensures the client is always put first.

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we understand consumers

Are you looking to better understand why your customers do what they do? How they think about your brand and make decisions? For over 25 years, we have been providing our clients with accurate, relevant insights to help grow their business. By combining social sciences and advanced analytics, we design custom, sophisticated solutions that deliver unique findings to better understand your consumers and develop more successful strategies. Design products, services and messages that more deeply resonate, motivate, and satisfy consumer by diving below the surface to learn what people really think. Put our team to work to help you innovate and stay ahead of your competitors.

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Consumer Behaviour Analysis

Encourage desired behaviour by understanding biases and barriers in decision-making.

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Human-centred Research & Innovation

Make smarter strategic decisions with our hub of hands-on experts at navATELIER.

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Market Segmentation Strategies

Develop effective, targeted strategies based on distinct, stable, and deeply motivating needs

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Message Model

Optimize messaging with a predictive model leveraging the impact of communication elements

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Consumer Psychoanalysis

Uncover unconscious drivers of behaviour, which are stable, predictable, motivating, and most satisfying

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Brand & Pricing Optimization

Optimize brand and pricing strategies with our highly predictive, pragmatic behavioural model that simulates real decision-making.

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Ethnographic Market Research

Discover peoples' unmet, unstated needs by experiencing their lives as they do.

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Strategic Foresight & Business Model Innovation

Innovate and build resilience by expanding your assumptions to imagine multiple futures.

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UX Research Solutions

Generate and optimize solutions by exploring all aspects of your business that customers interact with

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Journey Mapping

Visualize how people act, think, and feel during key interactions to improve and deepen engagement.

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Brand Health Strategies

Enhance brand health and optimize brand positioning with future-oriented metrics

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Crowd Intelligence Concept Testing

Get more accurate results—for less cost—than traditional testing using the predictive power of crowds.

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